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FAQ - FREQUENTLY ASKED QUESTIONS
1.
Why do we need telecom auditing services?
2.
Do you review every monthly invoice to ensure you are being charged
contracted rates?
3.
Do you optimize rate plans regularly?
4.
How can I get refunds?
5.
How can I get rate refunds?
6.
How can I save money by more efficient routing?
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1. Why do we need telecom auditing
services?
Telecom bills are costly, inefficient,
confusing and fraught with errors and overcharges.
It does not make sense to have a full time
staff member dedicated to doing telecom audits for the following reasons:-
- The skills needed to audit the numerous types of
complex telecommunications bills (data, voice, local, long distance)
is extremely difficult for one individual.
- Our seasoned, trained auditors constantly hone
their skills and find new errors, billing mistakes and unnecessary charges by reviewing
contracts from multiple service providers and utilizing our database
of achievements from many different client companies. For a single
person working for one company it is very difficult to have the depth
or breadth of experience that our professional auditors have.
- Generally in-house staff is paid a salary, while
our auditors are paid based upon the amount of money they recover.
This makes all the difference and gives our trained auditors the
incentive to dig for errors and stand up to carriers who do not want
to issue refunds.
- The discovery of billing errors, mistakes and
overcharges is only half the process. Realizing the refund is usually
the more difficult part. The carriers are continually audit proofing
their contracts. They often limit the retroactive time period for
which they will provide a refund. Our experienced auditors know how to
circumvent these time limitations and are able to maximize the refund
amount. We use our past successes with the vendors to enable us to
negotiate refunds that would be unobtainable without prior refunds for the same issue.
PCR is dedicated solely to the function of
reviewing and cost optimizing your telecom invoices.
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2. Do you review every monthly invoice to
ensure you are being charged contracted rates?
PCR’s seasoned staff of billing analysts
reviews your invoices for you and tracks and corrects any and all
identified errors, exceptions or discrepancies that we find.
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3. Do you optimize rate plans regularly?
Matching the right plan to each user can
save your company valuable time and money. PCR handles this entire process
from rate plan analysis and implementation to examination of your first few
invoices to ensure contract compliance.
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4. How can I get refunds?
AT&T, Verizon, Sprint, and other LD
providers and local carriers, all make billing mistakes. These mistakes
often cost you money. Amazingly, this happens more frequently than you
might think. Our experience shows that there is over an 80% likelihood that
your firm has paid invoices over the last year that contain overcharges.
We can typically identify those overcharges
and get them back for you. Utilizing our Proprietary process, we review
your historical charges and measure them against the contract(s) with your
provider(s) and the ever-changing tariffs and/or published rates that
govern those contracts.
If we identify a potential error, we build a
solid case, negotiate with your providers and follow through until you
receive a refund or credit.
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5. How can I get rate refunds?
We can often get AT&T, Verizon or Sprint
(as well as all the other Local and Long Distance providers) to lower your
costs, even if you are in the middle of a long term contract.
One of the most valuable assets we bring to
each of our clients is the knowledge of the market, and the margins
available to the providers. We know the lowest rates each provider will
offer. We maintain an extensive database of rates, tariffs and custom
contracts for each and every major provider. We also review and file
virtually every special contract that each of the big three providers is
required to file with the FCC allowing us to keep up to date on the best
offers available. We can, and do, use our knowledge of these low rates and
any special deals negotiated for other customers to your advantage.
Sometimes rate reduction is a matter of
tariff law or provider policy. Other times it is purely negotiation or
persuasion (providers are often reluctant to have us inform our mutual
clients that they are providing similar service to the clients competitor
at 20% less).
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6. How can I save money by more efficient
routing?
Updating and managing routing tables is
commonly viewed as a relatively routine software and/or table update. The
simple fact is that there are almost always errors in the assumptions
underlying the routing rules. The larger and more complicated the network,
the more room for error and oversight resulting in lost money.
PCR thoroughly analyzes your network and
rate structures to determine the most efficient routing available. We make
recommendations and provide full project management services including
senior engineering support to assist in the implementation of all
reprogramming and routing functions. We verify all new routing changes
against the invoices for you to insure accuracy and immediate cost savings.
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