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SERVICES

PCR's Three Core Services

Staying abreast of the ever-changing telecommunications industry is no small task. Companies, large and small, typically do not have the time or resources available to proactively track every detail involved in their telecom expenditures. This can often result in lost opportunities for significant cost savings.

PCR provides three core services: Audit, Negotiate and Routing to help companies better manage their telecom expenditures. This comprehensive and proven approach assists our clients in significantly reducing telecom costs and adding money to your bottom line through refunds.






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PCR’S AUDIT SERVICES


PCR delivers immediate value to your company by providing a comprehensive audit of ALL telecommunication services and contracts existing today. PCR will complete an analysis of voice and data bills with services broken down into individual components, i.e. long distance, local, cellular, paging, Interstate, Intrastate, IntraLATA, Access/Port/PVC, CIR, etc. We review all contracts to understand commitment levels and rates per service type. This review will determine the degree to which the commitments are being met. PCR will also identify areas where you are being overcharged, unnecessary billing and billing errors. PCR will document all findings and make recommendations for optimizing services, obtaining potential cost savings and recovering money already spent. These recommendations will cover all appropriate service types including voice, data, Internet, wireless, calling cards and conferencing services.


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PCR’S NEGOTIATION SERVICES


During this phase PCR will work directly (or as directed) with service providers to resolve all items that are not billing correctly or optimally as identified during the Audit Phase. PCR will also assist in the implementation of any savings plans.

We often get AT&T, Verizon or Sprint (as well as all the other Local and Long Distance providers) to lower your costs, even if you are in the middle of a long term contract.

One of the most valuable assets we bring to each of our clients is the knowledge of the market, and the margins available to the providers. We know the lowest rates each provider will offer. We maintain an extensive database of rates, tariffs and custom contracts for each and every major provider. We also review and file virtually every special contract that each of the big three providers is required to file with the FCC allowing us to keep up to date on the best offers available. We can, and do, use our knowledge of these low rates and any special deals negotiated for other customers to your advantage.

Sometimes rate reduction is a matter of tariff law or provider policy. Other times it is purely negotiation or persuasion (providers are often reluctant to have us inform our mutual clients that they are providing similar service to the clients competitor at 20% less).



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PCR’S ROUTING SERVICES


PCR will thoroughly analyze your network and rate structures to determine the most efficient routing available. We make recommendations and provide full project management services including senior engineering support to assist in the implementation of all reprogramming and routing functions. We verify all new routing changes against the invoices for you to insure accuracy and immediate cost savings.

Updating and managing routing tables is commonly viewed as a relatively routine software and/or table update. The simple fact is that there are almost always errors in the assumptions underlying the routing rules. The larger and more complicated the network, the more room for error and oversight resulting in lost money.

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INDUSTRY QUOTE

"Bill management can provide additional savings of five to seven percent annually. . . Bill auditors save money by reviewing current billing data and correcting errors, and they also recover compensation from historical billing errors. They produce detailed management reports for cost management. . . and they identify trends and provide a benchmark for negotiations."


Source: ZDNet
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